Include FAQs Answer #2

• What means of payment can I use?

Orders can be paid by credit card (VISA, Mastercard or American Express), bank transfer, PayPal or cash on delivery (there is a 3% surcharge for this method).

• How do I register?

On the home page in the top right corner click on "Account" and then "Joinnow" fill in your details, accept the conditions and click "Continue" and you will be registered.

• Why should I register at Mesa16.com?

If you register as a user, in the following purchases you will have already saved your data and you will only have to validate that they are correct. Obviously, if any data has changed you will be able to update it.

In addition, in your personal area you will have a history of your orders that you can consult whenever you want, with the convenience of being able to repeat orders without having to look for the products again, just by reloading them in the shopping basket.

• How do I access my personal area?

Once you have registered or logged in to your account, your name will appear in the top right-hand corner. By clicking on it you will enter your "Personal Area", where you will be able to see your details and the orders you have placed.

• Can I order as a gift?

We are working to offer this service as soon as possible.

• Can I obtain invoices in my company name?

Yes, you will be asked for your billing address during the purchase process.

• Will I receive the product with the same label or packaging I see in the photo?

The photos are updated when there are changes in the design of labels and formats. However, occasionally, differences may appear on the label of a recently changed product.

• I am looking for a wine and I can't find it on your website.

If the wine is available on our website, you can find it by browsing through the different categories, or by using the search engine. If you use the search engine, make sure that all the words are spelled correctly or try to use only part of the name, wine or winery. If the wine you are looking for is not in our catalogue, please contact our Customer Service Department and we will try to find it for you.