The buyer will have in any case a period of fourteen (14) calendar days after receipt of the Product to exercise his right of withdrawal without having to justify reasons or have any penalty.
In accordance with Article 102.d) of Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, not being applicable to the supply of goods that may deteriorate or expire rapidly, so you can not exercise the right of withdrawal on bottles that have been opened for example, due to the rapid deterioration of the contents in such cases.
The buyer must express his intention to withdraw within the period indicated and must proceed to return the product. The User may also send an e-mail to the following address
contact@mesa16.com including his name and address, as well as the number of his order. You can also contact by telephone in order to expedite the process of returning the amounts involved.
MESA 16 will reimburse the sums paid by the User with shipping costs retained. However, the cost of returning the product shall be borne by the User.
Upon receipt of the products on which the withdrawal applies and verified their correct condition, MESA 16 will return to the User the sums paid within a maximum period of 10 calendar days. The products that do not retain their original packaging may suffer a depreciation.
