Include FAQs Answer

• Which areas and countries does Mesa 16 serve?

In Spain, we serve the entire peninsular territory, Balearic Islands, Ceuta and Melilla; we also serve all EU countries (except Azores and Madeira, Isle of Man and Channel Islands, overseas departments or collectivities).

• How long will my order take to arrive?

• In the Valencian Community, the delivery time is 2 to 3 working days (Monday to Friday except holidays).
• In the Iberian Peninsula, the delivery time is 2 to 3 working days (Monday to Friday except holidays).
• For shipments to the Balearic Islands, the delivery time is 3 to 4 working days (Monday to Friday except holidays).
• For shipments to Ceuta and Melilla, it is 7 to 10 working days (Monday to Friday except holidays).
• For International shipments to other European Union countries, it is 2 to 10 working days (Monday to Friday except holidays).

• Will the transport company contact me to make the delivery?

You will be sent an email with your tracking number to follow the shipment on the carrier's website and know the estimated delivery date.

Although most agencies adapt to a delivery only in the morning or only in the afternoon, this is not always possible and the agency is not obliged to meet this type of request or to contact the recipient by telephone to arrange the delivery.

What the transport company should do is to leave a note of "delivery attempt" if no one has been located at the time of delivery. If you have any doubts, please contact us at contact@mesa16.com

• I am only at home for a short time, what options do I have?

Keep in mind that the type of service is"throughout the day", so we recommend that the delivery is made at an address where there is usually someone, if you are at home for a short time it may be better to put another address: work, family or neighbors.

• Can I ask for an express delivery service, paying the difference?

It depends on the destination. If you need some kind of urgent service or that your order is delivered on a specific date, please contact our Customer Service Department at the following e-mail address contact@mesa16.com

• I have received a product in bad condition or different from the one I ordered, what can I do?

Please contact our Customer Service Department at the following e-mail address contact@mesa16.com to manage the change as soon as possible and free of charge. Please indicate the order number on the item.

If at the time of delivery you detect or suspect a possible breakage, please do not accept the order and contact us.